Cruise Port Agency
Maritime Services
24/7 Emergency Dispatch Desk
URGENT PORT ASSISTANCE
Where can you find Samer & Misa
E-mail Address
[email protected]
Phone Number
+355 52 222236
Elite Cruise Port Agency & Passenger Terminal Logistics Nationwide
As the officially appointed, exclusive port agent for Royal Caribbean Group in Albania, Samer & Misa delivers world-class terminal operations and port agency logistics for the international passenger shipping sector. Operating at the highest standard of operational security and passenger comfort, we represent major global cruise lines, mega-liners, and luxury explorer vessels calling at Albania’s prime cruise destinations—primarily the beautiful southern gateway of Sarandë and the historic port of Durrës. Our close coordination with port authorities, customs, and immigration guarantees seamless terminal transits.
Our specialized cruise division works with clockwork precision to handle the unique, high-volume demands of modern cruise ships. From organizing priority berthing and safe anchorage coordination to managing fast-track passenger immigration lanes, we minimize administrative delays. On the technical and husbandry side, we coordinate crucial shoreside services including MARPOL-compliant waste disposal, fresh water replenishment, premium bunkering, and fast-track customs clearance for technical ship spares. We also act as the vital liaison between shipboard shore-excursion teams and local tour operators, ensuring that thousands of guests transit safely from ship to shore.
Key Benefits
What’s Included
FAQs
Sarandë is the premier cruise gateway in Albania, accommodating mega-yachts and luxury ships directly at its passenger pier (draft limit of up to 6.5 meters). For larger cruise liners, Sarandë offers secure, sheltered deep-water anchorages close to the port, allowing rapid tender boat operations. The Port of Durrës provides dedicated commercial berths with drafts up to 11.5 meters, fully capable of accommodating massive passenger ships with direct dockside gangway access.
Time is of the essence during a 10-hour day-call. To prevent bottleneck delays, our cruise desk coordinates directly with the Albanian Border Police and customs several days prior to arrival. We pre-clear passenger manifests and arrange for customs officers to board the vessel early (or conduct rapid on-board checks) so that guests can disembark and begin their shore excursions within minutes of berthing or anchoring.
While we do not operate the tours ourselves, we act as the essential infrastructure coordinator at the terminal. We secure exclusive parking and access zones for shore-excursion coaches, coordinate traffic flow with local police, manage private passenger shuttle boats, and assist shipboard Shore Excursion Managers in resolving any unexpected local logistics or transport challenges.
Yes, immediately. Cruise vessels require rapid, reliable medical networks. We maintain priority contact with top-tier private clinics and hospitals in Albania. In an emergency, we coordinate fast-launch or helicopter evacuations, arrange immediate port-side ambulance standby, manage customs clearances for medical escorts, and handle all local administrative procedures to ensure patient care is the priority.
Passenger vessels generate significant volumes of waste that must be managed responsibly. In absolute compliance with international MARPOL regulations, we coordinate certified local waste collection services for solid, recyclable, and liquid/sludge waste, providing complete disposal certificates. We also coordinate direct fresh water delivery via port-side pipelines or certified water barges to replenish the ship’s supply.